FAQS

ORDERS/SHIPPING

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will cancel your previous order so that you can reorder with the discount. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is canceled.

RETURNS/EXCHANGES

WHAT IS YOUR RETURN/EXCHANGE POLICY?

All items purchased from Live It Love It Detroit are final.

Please email liveitloveitdetroit@gmail.com for further assistance.

ITEMS NOT PURCHASED FROM OUR WEBSITE

We are not able to accept returns for Live It Love It Detroit products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.

I RECEIVED A DEFECTIVE PRODUCT

Please email us or message us on our Facebook page about the defective product and upload pictures of the defect. We will communicate all next steps to you once we have been contacted.

Your satisfaction is our number one priority, and we will make sure you receive the high-quality product that you expected when you placed your order!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.

We thank you for understanding this policy!

I WAS SHIPPED THE WRONG PRODUCT

Please email us at liveitloveitdetroit@gmail.com. Please be sure to specify the original product ordered as well as the actual product you received including the style/design, color, and size.

For all other customer service inquiries or questions please email liveitloveitdetroit@gmail.com or message us on our Facebook page at https://www.facebook.com/liveitloveitdetroit/